F.A.Q's

About Us

What is your company mission?

Our mission is to Look Good. Do Good. Feel Good. What do we mean by that? We want to empower each of our customers to embrace their beautiful selves, while also doing something good too! A portion of EACH sale will be donated to a cause that's very near and dear to us. Down Syndrome Awareness. There's so much beauty within this incredible community, so why not share it with the world! At the end of every year, we'll send updates to our subscribers on where and how much we donated!

Who is Ruby?

Ruby is my daughter, my muse, my inspiration, and my everything. She is the happiest, most loving child, who has brought nothing but joy and light into our lives. She was my motivator in creating BellaRu(by). Check out our About Us page to get more information!

Orders

What payment options do you accept?

In addition to PayPal, we accept American Express, Discover, MasterCard and Visa debit/credit card payments. 

My order won't go through. What should I do?

If you’re trying to place an order and are receiving an error message, we suggest you make sure your information details are correct. If you still get an error after checking over your info, make sure you’re using the latest version of your web browser. If you continue to receive error messages, please contact us by email at shopbellaru@gmail.com.

Will I get an order confirmation?

 As soon as your order is submitted, you will receive an email confirmation to the email address you entered on your order. We'll also send you shipping information as soon as your item is on it's way! If you do not get an email, please contact us immediately at shopbellaru@gmail.com.

Shipping & Returns

When will my order ship?

Depending on what shipping method you've selected. Standard / Free Shipping will be between 3-7 business day. Deeming there are no holidays that interfere with the process! Check out our shipping information section for more details.

How long does it take to process my return?

Once we received your returned item at our warehouse, your return will be processed within 5-7 business days. If we must issue a merchandise credit, a gift card will be issued via email to the address used to place the original order.

Can I return or exchange items that were purchased on sale?

All sale items are final and cannot be returned. View our full Return Policy here for more information.

I really love an item but my size is out of stock. What should I do?

Let us know and we'll do our best to get it for you! Contact us at shopbellaru@gmail.com and we'll try to work our magic!

Sizing Chart

Sizes are based on US Sizing. 

                           XS (00-0)    S (2-4)       M (6-8)       L (10-12)    XL (14-16)
   BUST            32"-33"        34"-35"      36"-37"        38"-39"       40"-41"
   WAIST          24"-25"        26"-27"       28"-29"       30"-31"        32"-33" 
   HIPS             34"-35"        36"-37"      38"-39"       40"-41"        42"-43" 

 

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COPYRIGHT © 2018 BELLARU LUXE BOUTIQUE

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